Have a question about wall art, custom canvas printing, framing, showroom appointments or B2B moulding supply? Send us a message and our team will be happy to assist you.
GENERAL
Are your artworks original paintings?
Our wall-art products are high-quality printed artworks produced on premium canvas. Each piece is professionally prepared and finished for display.
Are your products made to order?
Yes. Most canvas prints and framed artworks are produced after your order is placed. This allows us to carefully prepare each piece according to your selected size and frame option.
Can I order a custom size?
Custom sizes may be available. Contact us with the artwork, required dimensions and framing preference, and we will provide a quotation.
Can you print my own photo or artwork?
Yes. Visit our Your Art, Framed service to upload your image, select a size and choose between gallery-wrapped canvas and floating-frame options.
Can I visit your showroom for custom framing?
Yes. Our Toronto showroom offers custom-framing consultations by appointment only. Bring the item you would like framed whenever possible.
Do you work with businesses and trade professionals?
Yes. We work with framers, retailers, interior designers, builders, hospitality businesses and other trade partners. Visit our B2B & Trade Partnerships page for moulding catalogues, wholesale pricing and business inquiries.
What materials do you use?
Our artwork is printed on high-quality canvas and may be finished as a gallery-wrapped canvas or with a black or white floating frame, depending on the selected product.
Does the artwork arrive ready to hang?
Finished wall-art products include appropriate hanging hardware whenever indicated on the product page.
SHIPPING & PICKUP
How much does shipping cost?
Available shipping methods and charges are displayed during checkout. Oversized products may require special delivery arrangements.
Will I receive tracking information?
Yes. When tracking is available, it will be sent to the email address used when placing the order.
What should I do if my order is delayed?
Contact us with your order number, and our team will review the shipment status.
Can I pick up my order from the showroom?
Showroom pickup may be available by prior arrangement. Please wait for confirmation that your order is ready before visiting.
RETURNS & DAMAGE
Can I change or cancel my order?
Contact us immediately. Because our products are often made to order, changes or cancellations may not be possible after production has started.
Can custom products be returned?
Custom-sized, personalized and customer-uploaded products are made specifically for each customer and are generally not eligible for return due to a change of mind.
What should I do if my artwork arrives damaged?
Contact us as soon as possible and include:
- Your order number
- Photos of the exterior packaging
- Photos of the damaged product
- A description of the issue
Our team will review the claim and determine the appropriate repair, replacement or resolution.
What if I receive the wrong item?
Contact us with your order number and clear photos of the item received. We will review the order and assist you promptly.
Will printed colours look exactly like my screen?
Screens display colours differently, so slight variations in colour, brightness and contrast may occur between the digital image and the finished print.